Refund Policy
This Refund Policy explains how refunds, deposits, monthly payments, and cancellations are handled by Your Web Design Made.
Website Project Deposits
All website projects require a 50% deposit before work begins. Deposits are non-refundable once work has started because they secure your project slot and cover planning, setup, communication, and initial design work.
Final Payments
The remaining balance must be paid before final delivery, transfer, or website launch. If a client chooses not to continue after work has already been completed or substantially started, payments already made are generally non-refundable.
Monthly Maintenance and Ongoing Support
Monthly maintenance, support plans, and recurring service payments are billed in advance. These payments are non-refundable once the billing period has started.
- You may cancel before the next billing cycle to avoid future charges.
- Cancellation stops future billing, not charges for the current active period.
- No partial refunds are guaranteed for unused time in a current month.
Custom Work and Digital Services
Because our work is custom, creative, and time-based, refunds are not guaranteed once work has started. This includes website design, revisions, branding work, consultations, setup, support, and other digital services.
Possible Exceptions
Refund requests may be reviewed on a case-by-case basis at our discretion. If a refund is approved, it may be full, partial, or issued as a credit depending on the stage of the project and the work already completed.
Chargebacks
Clients agree to contact us first before filing a chargeback or payment dispute. Filing a chargeback after receiving work, strategy, design time, or project setup may be treated as a breach of service terms.
Contact Us
If you have any billing or refund questions, contact us here:
- Email: yourwebdesignmade@gmail.com
- Phone: 314-536-5885
- Business: Your Web Design Made